Didn’t like your product?

 

It's super EASY. You can simply undo the entire order within that period. 

Here’s what you have to do:

If you're not satisfied with your purchase, we're happy to arrange a return. We will provide you with an estimate of the refund amount and ask for your acceptance before processing the return.

Returns outside the EU:

- It's best to contact us if you wish to return an item from outside the EU. We will guide you through the process, provide you with an estimate of the refund amount, and ask for your acceptance before processing the return.

- Customs duties and taxes may be incurred for returns from outside the EU. We will deduct these costs from your refund.

- Please note that we cannot accept returns via post from outside the EU as we have difficulties with customs clearance.

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Please note the following: 

• We recommend that you use registered delivery when sending packages back. 
• If goods are not returned in the condition in which you received them, EASY-surfshop retains the right to claim compensation for any damages of the product that do not result from regular testing of the product’s features and functionality. This compensation will be deducted from the refund.

 

Delivery Mistakes

It is very unlikely that you get goods other than ordered. However, we are only humans, and a mistake ... can simply happen. In case you discover a mistake on our side (e.g. sending the wrong size or color), simply contact our Customer Service by e-mail: support@easy-surfshop.pl.

Justified returns due to incorrectly delivered products will instantly be exchanged or refunded. All returns will be arranged by us, so that you don't have to pay anything extra. In case we agree that you’re returning (and you’re paying for the delivery yourself ) you’ll be of course reimbursed for the delivery cost.

 

Transport Damages

Please check your products immediately after receiving the delivery to make sure that they haven’t been damaged in transport. If any damage is visible upon arrival, you have the right to refuse it and ask to have it returned to us.

If you do not notice the damage when you first open the parcel, please contact us immediately through Live Chat or by email at: warranties@easy-surfshop.pl