Terms and Conditions - Up to March 2025

General Terms and Conditions

§ 1 Validity

For any business relationship between EASY / SURF and the customer starting from 01.09.2015 exclusively the following General Terms and Conditions will apply, regardless of the means of communication used.

The customer recognizes the exclusive validity of EASY / SURF’s General Terms and Conditions for the entire business relationship. EASY / SURF will not recognize any different conditions of the customer unless the management of EASY / SURF has expressly agreed in writing to their validity. If the customer enters into a business relationship with EASY / SURF by using the website, he/she recognises the General Terms and Conditions as the basis for the entire business relationship between the customer and EASY / SURF.

§ 2 Closure Of Purchase Contract And Cancellation

The presentation of products within the framework of the Online Shop does not represent a legally binding offer but rather an in-line catalogue without obligation. By clicking the button ‘Buy now’, you are making a binding order for the goods contained in the shopping basket. The confirmation of the receipt of the order will occur immediately after the order has been sent through an automatically generated e-mail and does not yet represent an acceptance of any contract. Such acceptance will only come into being when you receive an e-mail from us, in which we confirm the dispatch of the item or the order.

The ordering and transaction language is English. We will store the text of the contract and will send you the order details by e-mail. You may consult previous orders in your customer account, provided that you have registered with us.

If we cannot accept the offer or should certain products in an order not be available, then you will be informed immediately.

It is possible to enter a discount code in the shopping cart. The customer can use only one discount code per transaction.

EASY / SURF reserves the right to withdraw from the sales contract in cases of print or wording or calculation mistakes on the website.

All offers are valid as long as stocks last. Should our supplier despite contractual agreement not be able to deliver the ordered products then we equally have the right to cancel a contract with a customer. In this case you will be informed without delay that the ordered product cannot be delivered. The already paid purchase price will be returned within 7 business days or set against other products.

Policy regarding the conditions for and consequences of cancellation are set out in the following section ‘Cancellation Policy’.

CANCELLATION POLICY

Cancellation rights

You have the right to cancel this contract within 14 days without stating any reason. The statutory cancellation period is 14 days starting from the day when you or a third party, who is not the carrier, has taken possession of the items or, in the case of part deliveries, the final item.

Beyond the statutory cancellation period we voluntarily grant you an extended cancellation period amounting in total to 30 days for the articles which are also subject to the statutory cancellation right.

This cancellation rights must be exercised by informing us (EASY / SURF) by means of an unequivocal declaration (e.g. by a letter sent by post, or e-mail) of your decision to cancel this contract. To do this you may use the standard cancellation form. However, this is not obligatory.

To observe the cancellation period it is sufficient for you to send the statement of your wish to exercise your cancellation rights before the expiry of the cancellation period.

Consequences of cancellation

If you cancel this contract, we have to return to you any payments which we have received from you, including delivery costs (with the exception of any supplementary costs arising from your choice of any means of delivery other than our standard most inexpensive delivery option), without delay and at the latest within fourteen days from the day on which notice of your cancellation of this contract was received by us. For this repayment we shall use the same means of payment you employed for the original transaction, unless expressly agreed otherwise with you; on no account will you incur any financial charge on our part on account of this repayment.

We may refuse any repayment until we have received back the goods or until you have provided proof that you have sent back the goods depending on whichever is earlier.

You must send back or hand back the goods without delay, and in any case at the latest within fourteen days from the day you unformed us of the cancellation of this contract, to: EASY / SURF, Św. Michała 100, 61-005 Poznań, Poland.

The time limit is observed if you dispatch the goods before the end of the fourteen-day period.

§ 3 DELIVERY

Should nothing different be requested by the customer then the delivery address entered by the customer will be used.

Delivery is assigned to different delivery service providers depending on the country and items being ordered. The relevant individual delivery conditions and delivery costs can be found in the detailed information on the internet page.

§ 4 PAYMENT AND LATE PAYMENTS

All product prices at EASY / SURF are gross prices, include the current rate of VAT and are shown in the Euro currency.

§ 7 GUARANTEE

The guarantee period is based on the legal regulations. This is 2 years and begins at the time the customer receives the product.

§ 8 DISCLAIMER

Claims by the customer other than the guarantee claims laid down in §7, especially damages claims, are excluded, in as far as this is legally permissible.

§ 11 APPLICABLE LAW AND JURISDICTION

Polish law applies.

In all legal matters Polish law, excluding any of its reference provisions and the EU sales law, applies exclusively to all legal dealings between EASY / SURF and the customer applies, in as far as this is legally permissible.

§ 13 SEVERABILITY CLAUSE

Should certain terms of the current contract be ineffective or impracticable or after contract closure be ineffective or impracticable, then the validity of the remaining provisions of the contract still remains unchanged.