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Shipping information
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Damaged or Lost Shipments
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Shipping Times
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Returns & Refunds
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Shiping Costs
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Tracking orders
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Product & Warranty Information
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Blog
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How to Choose a SUP Board – A Guide for Beginners and Advanced Riders
Selecting the right stand-up paddleboard (SUP) is one of the most important decisions when starting your paddleboarding journey—and it remains crucial even as you gain experience. Whether you're a beginner or looking to upgrade to a faster, more stable board tailored to your specific style, several key factors should guide your choice.
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How to start Parawing? A Handful of Tips from Balz Müller and Michael Näf
ENSIS Riders, Balz Müller and Michael Näf share their experiences from when they first started with ENSIS Roger parawing. They highlight several key aspects that can help anyone master this new discipline faster and enjoy it to the fullest.
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Maciek Rutkowski joins the JP-Australia international team!
We’re kicking off the 2025 season with exciting news: Maciek Rutkowski – one of the world’s top windsurfers – is officially joining the international JP-Australia team!
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