Help Center
Find all the essential information about ordering, payments, shipping, returns, warranties, and more. Our comprehensive support section ensures you have everything you need for a smooth shopping experience.
Ordering & Payments
How to Order
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Terms and Policies
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Shipping information
Shipping Methods & Carriers
Available shipping methods and the carriers handling deliveries.
Damaged or Lost Shipments
Find out what to do if your package is lost or arrives damaged.
Shipping Times
Find out how long it takes for your order to arrive at your location.
Returns & Refunds
Learn how to return, exchange, or get a refund for your purchase.
Delivery Times
Get estimated delivery timelines based on your selected shipping method.
Shiping Costs
Check the shipping fees for different regions and delivery options.
Tracking orders
Learn how to track your shipment and check the status of your order.
Import Fees & Taxes
Understand the customs duties and taxes that may apply to non-EU orders.
Product & Warranty Information
Stock Status
Check product availability and stock levels before making a purchase.
Warranty & Claims
Get information on product warranties and how to file a claim.
General Support
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FAQ
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Blog
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Interviews and Stories
SUP Weekend in Kiekrz – SUP vibes, gear testing and pure stoke
Over 60 SUP boards, WindSUP workshops, amazing energy and sunshine – check out our full recap of the SUP Demo Days in Kiekrz 2025!
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Interviews and Stories
Garnier King of the Bay 2025 – the event that made history!
Four days of wind, waves, gear, races, and pure stoke. Garnier King of the Bay 2025 in Rewa once again proved to be the biggest watersports celebration in Central Europe. Hundreds of riders, visitors, and non-stop energy – and we were right in the middle of it all.
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Guides and Tutorials
How to Choose a SUP Board – A Guide for Beginners and Advanced Riders
Selecting the right stand-up paddleboard (SUP) is one of the most important decisions when starting your paddleboarding journey—and it remains crucial even as you gain experience. Whether you're a beginner or looking to upgrade to a faster, more stable board tailored to your specific style, several key factors should guide your choice.
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