Didn’t like your product?
It's super EASY. You can simply undo the entire order within that period.
Here’s what you have to do:
- Notify us in oral or written form. We recommend you to fill in our cancellation form, but it is not mandatory.
- Pack the goods. We will be grateful if you send it in the original packaging and tags.
- Fill out the return form. It is not obligatory but will help us to improve the process of returning the product.
You can print it from here:
- Please select the preferred choice on the return form:
- Entire product value refund (in EUR).
- Trade-in for other products.
- Next purchase credit at EASY / SURF shop.
- Send the package with the return form to our address:
Św. Michała 100
tel. +48 513 020 570
If you're not satisfied with your purchase, we're happy to arrange a return. We will provide you with an estimate of the refund amount and ask for your acceptance before processing the return.
Returns outside the EU:
- It's best to contact us if you wish to return an item from outside the EU. We will guide you through the process, provide you with an estimate of the refund amount, and ask for your acceptance before processing the return.
- Customs duties and taxes may be incurred for returns from outside the EU. We will deduct these costs from your refund.
- Please note that we cannot accept returns via post from outside the EU as we have difficulties with customs clearance.
Please note the following:
- We recommend that you use registered delivery when sending packages back.
- If goods are not returned in the condition in which you received them, EASY / SURF retains the right to claim compensation for any damages of the product that do not result from regular testing of the product’s features and functionality. This compensation will be deducted from the refund.
It is very unlikely that you get goods other than ordered. However, we are only humans, and a mistake ... can simply happen. In case you discover a mistake on our side (e.g. sending the wrong size or color), simply contact our Customer Service by e-mail: email@example.com.
Justified returns due to incorrectly delivered products will instantly be exchanged or refunded. All returns will be arranged by us, so that you don't have to pay anything extra. In case we agree that you’re returning (and you’re paying for the delivery yourself ) you’ll be of course reimbursed for the delivery cost.
If you do not notice the damage when you first open the parcel, please contact us immediately through Live Chat or by email at: firstname.lastname@example.org